Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Most in-stock orders are processed within one business day. Processing time is the time required to prepare an order for shipment and is separate from carrier delivery time.

Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING DESTINATIONS

We currently ship within the United States. International shipping is not currently available.

SHIPPING RATES

Qualifying orders of $500 or more receive free standard shipping within the contiguous United States.

Orders below $500 will be charged the shipping rate displayed at checkout. Available shipping methods and prices may vary based on the products, destination and fulfillment location.

DELIVERY TIMES

Delivery time depends on the destination, selected shipping method, carrier and product availability. Delivery estimates shown at checkout are estimates and are not guaranteed arrival dates.

Orders may ship from more than one U.S. warehouse. Products from the same order may arrive in separate packages or on different days.

TRACKING

When tracking information is available, it will be sent using the contact information provided with the order. Tracking may require additional time to update after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order begins processing.

LOCAL DFW PICKUP

Local pickup is available at select Dallas–Fort Worth locations for eligible products. Pickup availability will be displayed during checkout when applicable.

Do not travel to a pickup location until you receive confirmation that your order is ready. Pickup instructions and location details will be provided after the order is confirmed.

DAMAGED OR MISSING SHIPMENTS

Inspect your shipment when it arrives. If a package or product arrives damaged, incorrect or incomplete, contact us promptly with your order number and photographs of the product and packaging.

For questions about shipping, tracking or pickup eligibility, use the Contact Us page on our website.