Refund policy

RETURN AND REFUND POLICY

We accept eligible return requests within 30 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the product must be:

• Unused and uninstalled
• In its original condition
• Returned with all components and accessories
• In its original, intact packaging
• Accompanied by proof of purchase

Packaging may have been opened for inspection, but the product must remain unused and the packaging must be complete and undamaged.

Products that have been installed, energized, altered, damaged during installation or returned with missing components are not eligible for return.

STARTING A RETURN

Contact us before shipping any product back. Include your order number, the product being returned and the reason for the return.

Returns sent without prior authorization may not be accepted. Approved returns must be sent using the instructions provided by our team.

RETURN SHIPPING

Customers are responsible for return-shipping costs on non-defective products. We recommend using a trackable shipping service because we are not responsible for return packages lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective or incorrect. Include your order number and clear photographs of the product and packaging so we can review the issue and provide the appropriate resolution.

REFUNDS

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable on non-defective returns. Your bank or card provider may require additional time to process and post the refund.

To request a return or ask a question about this policy, use the Contact Us page on our website.